We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You may return it to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.

7-day return:
You have the right to return any product purchased from NS within 7 days of the delivery date. The product must be unused, in its original packaging, and in the same condition as when you received it.

Please note that purchases made during our offer sales are final, and we are unable to accept returns or exchanges on these items.

Initiating a Return:

• To initiate a return, please contact our customer service team at [email protected]

• Provide your order number, a detailed reason for the return, and any supporting images if applicable.

Restocking Fee:
All returns are subject to a 15% restocking fee. This fee is designed to cover the costs associated with processing returns, restocking inventory, and any potential depreciation of the returned items.

Conditions for Waiver:
Restocking fees may be waived under certain circumstances, such as:
- The item received is defective or damaged upon arrival.
- The wrong item was shipped, and a replacement is unavailable.

Requests for waiver will be evaluated on a case-by-case basis.

Shipping Address & SKU Responsibility:
Please ensure that you input the correct shipping address for your order. You are solely responsible for the accuracy of the shipping information provided. If you selected the wrong SKU, you are not able to get a refund. You can only exchange your order with the correct SKU.

Defective or Incorrect Items:
In the unlikely event that you receive a defective or incorrect item, please notify our customer service at [email protected] within 7 days of receiving your order. We will guide you on the return process. Upon confirmation of the defect or error, we will either replace the item or issue a refund, as deemed appropriate.

Return Shipping Costs:
Customers are responsible for the return shipping costs unless otherwise specified by New Shepherds. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refund Processing Time:
If a refund is approved, please allow up to 7-10 business days for the processing of your refund. The processing time may vary depending on your payment method and financial institution.

Policy Changes:
New Shepherds reserves the right to update or modify this policy at any time without prior notice. For the latest information regarding our return and refund policies, please refer to our website or contact Customer Service.